Contact Us

Need help choosing a winter accessory, checking an order, or arranging a return? Send our customer care team a message and we will guide you to the right next step.

For Order Questions

Please include your order number, the email address used at checkout, and a short explanation of what you need. If your request concerns a specific item, naming the product and selected color or style will help us assist you more efficiently.

Damaged, Defective, or Incorrect Items

Contact us promptly and attach clear photos of the item, outer packaging, and shipping label where relevant. Please keep the product and packaging until our review is complete.

Returns

Do not send an item to our registered business address. Email us before shipping anything back so we can confirm eligibility and provide the appropriate return warehouse address and instructions.

Response Time

We aim to reply within 1-2 business days. Messages received outside our service hours will be handled as soon as the team is available.

Company & Contact Information

Nalmurevo is owned and operated by Foshan Zhiqing Technology Co., Ltd., which is responsible for product sales, order processing, customer support, returns, refunds, and transactions completed through nalmurevo.com.

Brand Name: Nalmurevo
Company Name: Foshan Zhiqing Technology Co., Ltd.
Registered Address: Room 193, Unit 7A001, 7th Floor, Tongxinhui Commercial Plaza (Building 6), No. 13 Renmin West Road, Zumiao Subdistrict, Chancheng District, Foshan City
Email: service@nalmurevo.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.