Shipping Policy

Last updated: November 2, 2026

This policy explains how Nalmurevo prepares, dispatches, tracks, and supports delivery of winter accessories purchased through nalmurevo.com.

Order Processing

Orders are normally processed within 1-3 business days after payment is confirmed. Processing is the time used to verify and prepare an order; it is separate from carrier delivery time. High-volume periods, holidays, payment review, or address questions may extend processing.

Additional Preparation Time

If a product needs personalization, made-to-order production, or other additional preparation, the applicable time will be displayed on that product page before purchase and will be added to normal processing time.

Estimated Delivery

Standard delivery is generally estimated at 7-12 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Destination, carrier operations, customs review, weather, holidays, and other events outside our reasonable control can make delivery shorter or longer.

Shipping Charges

Available methods and charges are calculated at checkout according to destination and selected service. Any free-shipping promotion, threshold, geographic restriction, or product exclusion will be shown on the website or at checkout before payment.

Fulfillment & Shipping Origin

Orders may be fulfilled from facilities operated by us or by fulfillment partners, based on stock, product requirements, and destination. Shipping origin can therefore vary. We do not represent that every package leaves from a local warehouse unless that is stated for the specific item.

Tracking

When tracking is available, a shipping confirmation email will include the details. Carrier information can take time to activate, and scans may pause during transfers or customs processing.

Delays, Lost Packages & Delivery Questions

If tracking has not updated for an extended period, a package appears lost, or an order is marked delivered but cannot be located, contact us with your order number. A “Delivered” scan does not automatically close an inquiry; we will review the available information and, where appropriate, work with the carrier or fulfillment partner.

Damaged Parcels

Contact us promptly and keep the item, packaging, and shipping label. Photos may be required so we can assess the problem and provide an appropriate solution under our Return & Refund Policy.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, email us immediately. We will try to update the address before fulfillment begins, but changes cannot be guaranteed after processing or dispatch.

Customs, Duties & Taxes

International shipments may be subject to import duties, VAT, taxes, or other charges imposed by local authorities. Unless checkout states otherwise, those charges are the customer's responsibility. Customs processing may also delay delivery.

Returns & Refunds

Contact us before sending an item back. Eligibility, return shipping, damaged-item claims, and refund timing are governed by our Return & Refund Policy.

Company & Contact Information

Nalmurevo is owned and operated by Foshan Zhiqing Technology Co., Ltd., which is responsible for product sales, order processing, customer support, returns, refunds, and transactions completed through nalmurevo.com.

Brand Name: Nalmurevo
Company Name: Foshan Zhiqing Technology Co., Ltd.
Registered Address: Room 193, Unit 7A001, 7th Floor, Tongxinhui Commercial Plaza (Building 6), No. 13 Renmin West Road, Zumiao Subdistrict, Chancheng District, Foshan City
Email: service@nalmurevo.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.