FAQ
Ordering
How do I place an order?
Select the item and available options you prefer, add it to your cart, and complete checkout with accurate contact, delivery, and payment information.
Can I change or cancel an order?
Email us as soon as possible. We will try to help before processing, packing, or shipment begins, but changes cannot be guaranteed once fulfillment is underway.
Products & Care
How do I choose a size or style?
Review the measurements and fit notes on the product page. For beanies, compare the listed head circumference or flat measurements; for mittens and gloves, review length, width, and any one-size guidance.
Will the color look exactly the same in person?
We work to present colors accurately, but lighting, screen settings, and textile dye lots can create small differences. Product construction and key features should remain consistent with the description.
How should I care for my item?
Follow the product-specific care label or page instructions. As a general precaution for knit, plush, or faux-fur accessories, use gentle cleaning methods, avoid high heat, reshape when damp, and allow the item to dry fully before storage.
Are Nalmurevo products intended for extreme-weather or medical protection?
No. Our accessories are designed for everyday comfort and warmth. They are not certified personal protective equipment and should not replace specialist gear required for severe conditions or medical needs.
Shipping & After-Sales Help
When will my order arrive?
Orders are generally prepared within 1-3 business days. Standard delivery is typically estimated at 7-12 business days after dispatch. See our Shipping Policy for exceptions and tracking details.
How do I track my package?
When tracking is available, it will be sent in the shipping confirmation email. Carrier scans may take a short time to appear.
What if my order arrives damaged or incorrect?
Email us with your order number and clear photos of the product and packaging. Keep all packaging while we review the issue.
How do I request a return?
Contact us within 30 calendar days after confirmed delivery. Wait for approval and return instructions before sending the product.
Company & Contact Information
Nalmurevo is owned and operated by Foshan Zhiqing Technology Co., Ltd., which is responsible for product sales, order processing, customer support, returns, refunds, and transactions completed through nalmurevo.com.
Brand Name: Nalmurevo
Company Name: Foshan Zhiqing Technology Co., Ltd.
Registered Address: Room 193, Unit 7A001, 7th Floor, Tongxinhui Commercial Plaza (Building 6), No. 13 Renmin West Road, Zumiao Subdistrict, Chancheng District, Foshan City
Email: service@nalmurevo.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.