Return & Refund Policy

Last updated: November 2, 2026

We want the condition of the product and the return process to be clear. This policy covers eligibility, return instructions, shipping responsibility, damaged-item claims, exchanges, cancellations, and refund timing.

30-Day Return Window

Eligible items may be returned within 30 calendar days after confirmed delivery. Email service@nalmurevo.com within that period to begin the request.

Return Condition

A return must be unused, unworn, unwashed, and in its original condition, with its tags, accessories, and original packaging. Proof of purchase is required. Items carrying stains, odors, pet hair, makeup, stretching, alterations, wash damage, or other signs of wear may be rejected or refunded at a reduced amount where permitted by law.

Items That Cannot Normally Be Returned

  • Used, washed, altered, or customer-damaged products.
  • Items missing essential parts, tags, or original packaging.
  • Personalized or custom-made products, if offered and disclosed before purchase.
  • Items clearly marked final sale before checkout, where lawful.
  • Gift cards, if offered.

These exclusions do not limit rights that cannot legally be waived.

How to Request a Return

Email us before sending anything back and include your order number, checkout email, the item involved, the reason for the request, and clear photos or video where relevant. We will review the information and provide the next steps.

Return Address

Do not mail returns to our registered business address. After approval, customer service will provide the correct return warehouse address and shipping instructions. Unapproved returns or packages sent elsewhere may not be accepted.

Change-of-Mind Returns

For a preference-based return, such as a color or style change, the customer is responsible for return shipping. Original delivery charges are generally not refundable unless applicable law requires otherwise.

Damaged, Defective, Incomplete, or Incorrect Items

Inspect your order after delivery. If an item is damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly with photos of the product, packaging, and shipping label. Keep the item and all packaging while we review the claim.

For an approved claim, we will offer an appropriate replacement, refund, or return solution without requiring you to bear the related return shipping cost. We do not charge restocking fees on eligible returns.

Packaging & Transit

Securely package an approved return to prevent damage and, where available, use a trackable service. Keep the receipt and tracking number until the return is completed.

Refunds

After an authorized return arrives and is inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 5-10 business days after receipt and inspection. Your payment provider may need additional time to show the credit.

Exchanges

Exchanges depend on availability. We may send a replacement, or ask you to return the eligible item and place a new order.

Order Cancellations

Contact us as soon as possible if you wish to cancel. We will make reasonable efforts before processing, packing, or shipment preparation begins, but cancellation is not guaranteed once fulfillment is underway. No cancellation fee is charged for an order successfully canceled before shipment. After dispatch, the normal return procedure applies.

Company & Contact Information

Nalmurevo is owned and operated by Foshan Zhiqing Technology Co., Ltd., which is responsible for product sales, order processing, customer support, returns, refunds, and transactions completed through nalmurevo.com.

Brand Name: Nalmurevo
Company Name: Foshan Zhiqing Technology Co., Ltd.
Registered Address: Room 193, Unit 7A001, 7th Floor, Tongxinhui Commercial Plaza (Building 6), No. 13 Renmin West Road, Zumiao Subdistrict, Chancheng District, Foshan City
Email: service@nalmurevo.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.